Here are the supported payment methods for reference: Paypal、Mastercard、Maestro、American Express、JCB and Discover so on.

You can cancel or change your order while it's still in processing status. Once the status has changed to fulfilled or shipped, the order can not be canceled nor changed. For orders placed on our website, please contact us via email at:support@lytmi.co

You can change your order while it's still in processing status.Once the status has changed to fulfilled or shipped, the order can not be changed.

You may request for a return for a refund via email at support@lytmi.co within the 30-day return period and the unit must be in its original condition. We do not provide prepaid return label at the moment, all return shipping charges must be prepaid. COD deliveries will be rejected.

All the products and accessories must be included into the original packaging. Used/less return item will be rejected. As soon as the returned package is received back at our warehouse, the refund will be processed back to the original payment method in 2-4 business days.

For orders placed on our official website, an email confirmation with the tracking number will be sent to the email address on file. 
You may want to check your Spam or Junk folder if you have not received any email from Lytmi. You may always contact us at support@lytmi.co for further assistance.

We are responsible for any quality defects and offer you 36-month warranty for any quality problem. If the buyer has damaged/misused the item(s), it will not be eligible for warranty.

According to the official warranty regulations of Lytmi, warranty services cannot be provided for unauthorized purchase, please contact the seller on the invoice directly for after-sales service.The warranty on Lytmi's product is limited to the original consumer/purchaser and is not transferable to any subsequent owner.

The Lytmi team will verify the purchase within 24 hours after receiving your invoice and purchase proof and get back to you with resolution if it should be covered with official warranty. If it is verified to be an unauthorized purchase, we will not provide warranty services.

Typically it takes 7-10 business days to receive your order. We're doing our best to deliver it promptly for you.